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iParcelBox FAQs

We’ve summarised below answers to our most frequently asked question from customers. If you’ve got a question that isn’t answered here, please contact us and we’ll aim to respond within 24 hours.

Deliveries to iParcelBox

Q

Which delivery companies can deliver to iParcelBox?

A

Anyone can make a delivery to iParcelBox. They just need to press the button on the front of your iParcelBox – no special access codes or custom software required. We have already successfully received many parcels from Amazon, DPD, Royal Mail, DHL, UPS, Fedex, Hermes, as well as friends and family.

Q

What delivery instructions should I use when buying online?

A

Most online stores allow you to leave special delivery instructions at the time of checkout. It is recommended that you provide the following instructions:

If not in, please leave the parcel in my iParcelBox located———.
The driver should scan the unique barcode in the iParcelBox as proof of delivery.
I authorise you to use this scan as proof of delivery.

Q

Can iParcelBox accept multiple deliveries?

A

Yes. iParcelBox will send you a notification when a subsequent delivery is requested, allowing you to remotely unlock iParcelBox and allow the delivery to be made.

Q

Can iParcelBox accept deliveries requiring a signature / proof of delivery?

A

iParcelBox has a unique barcode, located on the inside of the lid. When this barcode is scanned or photographed by the courier / delivery driver, this acts as proof of delivery for your parcel. Couriers can also record the barcode number as proof of delivery if they do not have a barcode scanner.

Q

What if I’m not near my phone when a delivery is attempted?

A

If your iParcelBox is empty, it will automatically unlock to allow a delivery. For subsequent deliveries you need to have access to your smartphone to remotely unlock to allow a delivery. If you have an iParcelBox Premium subscription you also have several options to allow unattended deliveries.

Installation

Q

How big is iParcelBox?

A

The current model of iParcelBox has the following dimensions: Height: 42cm, Width: 60cm, Depth: 40cm. It can accept parcels up to a total size of 55cm wide, 35cm deep and 39cm high.

Q

How do I install my iParcelBox?

A

Fully detailed installation instructions are included in the box. It takes around 20-30 minutes and involves. Drilling 4 holes for the fixings, routing the power supply and connecting iParcelBox to your wifi network using the smartphone app. A fully detailed installation video is also available at www.iparcelbox.com/setup.

Q

How do I link iParcelBox with my smartphone?

A

When you install your iParcelBox, the smartphone app will take you through the process of connecting iParcelBox to your home Wi-Fi connection, and associating your smartphone with your iParcelBox. Once setup is complete, as long as iParcelBox is powered up and in range of your home Wi-Fi connection you’ll be able to control it from your smartphone app, wherever you are in the world.

Q

Do you provide a professional installation service?

A

We don’t currently offer professional installation. Should you require help installing your iParcelBox, we recommend that you contact a local electrical or security system installer.

Q

How is iParcelBox powered?

A

iParcelBox requires a 12v DC power supply, and is provided with a 12v DC mains adapter.
If you already have a suitable external IP rated power supply enclosure large enough for the 12v power adapter, or if you can route the 12v power adapter to an internal power socket, you may decide to install iParcelBox yourself.
We recommend that if any modifications are necessary to your electrical installation, you have your iParcelBox professionally installed by a qualified electrician. This will keep you safe and avoid damaging your electrical installation or your iParcelBox.

Security

Q

How secure is iParcelBox?

A

iParcelBox is made of steel. The compartment is locked and if it contains parcels is only accessible when unlocked by you.
Please however note that iParcelBox is not a safe and not protected against a determined attempt to break in with power tools.

Q

What’s to stop a thief just stealing the iParcelBox with your parcels inside?

A

iParcelBox comes with pre-drilled holes for either wall or floor fixing, and is supplied with multi-material fixings. it also automatically locks if the power supply / Wi-Fi supply is interrupted.

Q

What happens if the iParcelBox power cable is cut / there is a powercut?

A

In the event that power is removed from iParcelBox / there is a powercut, it will stay in locked mode. When power is reconnected, iParcelBox will remember the box status/number of parcels present and return to normal operation.

Q

Is iParcelBox waterproof?

A

iParcelBox is designed to be installed outdoors, to protect your parcels from the worst of the British weather. Please note that it is weather resistant but not waterproof, so parcels should be removed regularly. In particularly inclement weather, small amounts of water may enter the iParcelBox.

Q

Are parcels stored in iParcelBox insured?

A

Household insurance providers may consider your iParcelBox as an outbuilding and cover its contents. We do however recommend that you contact your insurance company to clarify the terms of your specific policy.

iParcelBox PREMIUM

Q

How much does iParcelBox Premium cost?

A

iParcelBox Premium is free for the first year (if you sign-up when setting up your iParcelBox). Thereafter, iParcelBox Premium costs £2/month (subject to our Terms & Conditions)

Q

What features does iParcelBox Premium provide?

A

In addition to the basic functionality, with iParcelBox Premium you can:

  • View a compatible CCTV/Webcam stream directly within the smartphone app
  • Create secure access tokens to allow couriers, friends or family to make deliveries, collect parcels or empty your iParcelBox for you.
  • Control your iParcelBox from multiple devices, allowing the whole family to have access.
  • Interact with your iParcelBox using your Alexa smart speaker.
Q

What CCTV / Webcams are compatible with iParcelBox?

A

Most camera systems that provides a password protected RTSP or MJPEG can be configured to link to the iParcelBox app.
If you have a Synology;, RekorHD, Yeskamo/ESeeCloud system, you can provide your login details directly in the app. For other systems you will need to obtain the URL for your camera feed and enter this into the iParcelBox app.

Q

How do I link Alexa to my iParcelBox?

A

To connect Alexa to your iParcelBox, install the iParcelBox skill within the Amazon Alexa app, then enter your iParcelBox account username and password when prompted to link the accounts.

Q

What are secure access digital keys?

A

iParcelBox Premium subscribers can create an unlimited number of digital access keys from within the iParcelBox smartphone app. Each key can be for deliveries, collections or emptying your iParcelBox, and can be set to single use or multiple use. Once created, the key is copied to your clipboard and can be shared with friends, family or couriers (e.g. via text message) as a unique website link.

When the receipient clicks on the digital key link from their device, they will then be able to press the iParcelBox button and completed the specified action (Deliver, Collect, Empty) without you having to manually allow the delivery yourself.

Q

I have a video doorbell – can I view the camera from within the iParcelBox app?

A

Currently, the major smart video doorbell manufacturers have restricted third party developers from linking to their camera feeds. You will need to view your video doorbell using the manufacturers app, then switch to your iParcelBox app to allow a delivery.

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iParcelBox Ltd Registered in England and Wales. Company No. 11622993. VAT No. GB314127736

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