New poll reveals pass-the-parcel delivery woes including missed deliveries, damaged goods and parcel rage associated with online shopping surge
London – Monday September 30th, 2019 – Over one third of Brits (37 per cent) have been forced to deliver a neighbour’s unclaimed parcel to their door in the last three months, despite the recipient receiving a ‘sorry we missed you’ card with collection details, according to a new poll of 2,000 consumers.
The research, conducted by iParcelBox, the smart home parcel delivery solution, which can be monitored and controlled via smartphone app, sheds light on the extent to which missed parcel deliveries are causing an inconvenience for UK consumers.
A further 12 per cent have even refused to take a parcel for a neighbour when the postman/delivery driver asked them to take it.
Half or respondents (52 per cent) admitted to ‘parcel rage’, saying they were furious at receiving a ‘sorry we missed you’ card on the doormat. An additional 42 per cent said that shopping and parcel deliveries are often left in an inappropriate place and two in 10 (18 per cent) said their parcels were ruined by poor weather conditions such as rain.
A further one quarter of Brits (27 per cent) confessed to taking time off work to wait for shopping and parcel deliveries. Meanwhile 13 per cent have had one of their parcel deliveries stolen because it was left outside their door whilst they were out.
3 per cent also admitted to throwing a neighbour’s parcel over a fence whilst another 3 per cent admitted they had kept a neighbour’s parcel and note given it back.
Paul Needler, founder, iParcelBox comments:
“Missed parcel deliveries are a huge headache for online shoppers and their neighbours. It’s ridiculous that so many people are forced to act like Postman Pat, collecting and distributing other people’s shopping because it won’t fit through the letterbox. It’s time to end the culture of pass-the-parcel once and for all, with a smart, secure delivery box that can be monitored and opened easily via an easy to use smartphone apps.”
Founded in 2019 by entrepreneur Paul Needler, iParcelBox is the game-changing weatherproof parcel delivery solution which is monitored and controlled via a smartphone app. The iParcelBox solution is easy to use, allowing the delivery driver to follow simple instructions, pressing a button to request a delivery. The smartphone notification alerts the customer who unlocks the iParcelBox remotely using the free app. If the parcel needs to be ‘signed for’ then then the delivery driver can scan the unique bar code inside the lid of the iParcelBox as proof of delivery.
iParcelBox has been designed to be easy for couriers to use. The delivery driver simply presses a button on the iParcelBox to request a delivery. The first delivery will be accepted automatically, and for subsequent deliveries a smartphone notification alerts the customer, who unlocks the iParcelBox remotely using the free app. The delivery driver can scan the unique bar code inside the lid of the iParcelBox as proof of delivery.
The iParcelBox solution can be used by all courier and delivery firms, including Amazon, DPD, Royal Mail, DHL, UPS, Fedex, Hermes. The iParcelBox is made of steel, the compartment is locked and if it contains parcels is only accessible when unlocked by the owner.